From the folks at Genworth:

Genworth Financial-Richmond-VA (RP14653)

Resumes may be sent to martha.spada@genworth.com

The Manager of Digital Service Strategy will set the strategic direction and support the execution of the US Life Insurance’s digital servicing experience. This person must have a proven record of bringing together Technology, Marketing, Sales, Operations and Analytics to drive an improved user experience and deliver tangible business results.

Responsibilities include:
• Setting the vision for US Life Insurance’s digital servicing experience aligned with the strategic objectives of the business
• Generating, shaping and prioritizing ideas and defining a digital servicing agenda to deliver on this vision
• Direct oversight to key digital programs / projects and overall accountability for the portfolio of work on the digital servicing agenda
• Ensuring the current and future digital servicing experience meets all legal, compliance, and security policies / procedures specific to the US Life Insurance and known industry-wide best practices
• Nurturing relationships and facilitating forums with business and functional leaders to gain input and advocates for the digital agenda
• Developing hypotheses leveraging information-based analyses to understand trends, gaps and opportunities for improving the digital servicing experience
• Providing leadership, subject matter expertise and direction to a cross-functional team of business analysts, project managers, developers and testers
• Building effective partnership across businesses and functions, including Technology, Marketing, Operations, Sales, Brand, Legal, and other key stakeholders

Basic Qualifications:
• B.A. / B.S. or the equivalent working experience in business management, marketing, or related field
• 2-3 years of experience leading cross-functional teams in the development and execution of digital capabilities
• Able to manage multiple programs / projects and associated resources
• Strong analytical skills
• Proven problem solving and strategic thinker
• Strong teamwork, communication, influencing skills across all levels
• Strong organizational, planning and time management skills

Preferred Qualifications:
• MBA or the equivalent working experience in business management, marketing, or related field
• Experience in Financial Services
• 1-3 years of experience as a people manager
• Experience with User Experience (UX) design, user-centered design methodologies, information architecture, and other usability-related fields
• Experience with Abode CQ5 and SiteCatalyst
• Experience working in Agile
• Experience in mobile strategy development and delive